Frequently Asked Questions

About Our Company

Anciens Ets Denis sprl

Registered in Belgium RCB BE 0422 951 078

E-mail: Poupishop@gmail.com

Paypal Adress: Poupidou.2008@gmail.com

Mail Adress (administrative): 20, Rue Grand Roo, B-1350 Enines, Belgium (for security reasons, the stock is not at the Mail Adress).

How to buy on Poupishop

No need to be registered to buy on Poupishop! Just click to ADD when you want to put an item in your Cart.

When you have finished your purchases, click on the logo of the Cart situated on the top, in the Menu, and follow the procedure until the payment.

Our website is not updating itself immediately. So please do not worry if the item that you have just purchased is still showing as being available. Also, as the website is not presently working in "real time", it is possible that an item appears to be available on the website, when in fact it has been sold.  We apologise in advance for any inconvenience that may be caused to you.

About the condition

Here is below how we appreciate the condition of our scarves:

Unworn : Never used
Mint : Perfect without flaw, might have been worn, ready to wear (dry cleaned before shiping).
Excellent : General looking is perfect, used, might have a extremely tiny tiny flaw, ready to wear (dry cleaned before shipping).
Very Good : used, might have some flaws, ready to wear (dry cleaned before shipping)
Good : used, flaws, ready to wear (dry cleaned before shipping)

Accepted Payments

We accept PayPal®, Skrill® (Moneybookers), Klik & Pay® (Credit Cards) and Bank Transfers.

In case of a refund, we will always credit the initial method of payment that was used for the transaction.

Security

The payment process is entirely encrypted and protected. The SSL (Secure Sockets Layer) Protocol provides a protection of your personal and banking informations, preventing their circulation on the internet..

Shipping and Delivery

Shipping will be done from Poupishop to anywhere in the world. 

A flat fee of $ 20 is requested, wherever you are in the world. From time to time, the shipping is offered and action is then indicated in the home page.

You will receive your item from between 3-15 business days after making the complete payment.

We send all our packages by priority mail, using a registered and tracking service through Bpost, the official Belgian post office.

We do offer some other shipping services. Please Contact us about the details and prices if you need a specific mail.

About the items listed

All the prices indicated are is US dollars.

Every item listed on the shop is in our possession and when you place an order, you will receive the item corresponding to the pictures displayed on the item page.

Buy with confidence because every item is guaranteed authentic!

Layaway

You can pay a deposit to reserve an item, which is held until you pay in full..

We are very flexible in our layaway plans and you can make payments for your purchase in smaller weekly, bi-weekly or monthly instalments.

There is no minimum payment required each week or month

Once an item has been purchased on a 'layaway' basis, and you have made a deposit(s) towards the purchase, it represents a commitment to purchase the item. If you subsequently change your mind, the deposits made will not be refunded. In certain circumstances, and with our express agreement, the deposit(s) that have already been made may be used towards the purchase of another item. Thank you for your understanding.

Please do not hesitate to Contact us and we will always find a solution!

Guarantee of Authenticity

We understand that some of you may have some questions/concerns, so kindly send us your inquiries.

We guarantee the authenticity of all our items or your money back including shipping both ways.

Return Policy

We offer the guarantee of authenticity of all our items and an exchange or return will be accepted only for authenticity reasons.

Please, do not hesitate to contact us with any other question, or if you have any problems or concerns and we will respond as soon as possible, always trying to satisfy you as best we can.


Should you wish to return your item for any reasons other than authenticity, we will consider your request and discuss the matter with you to always try and find a solution. It will be also possible to relist your item on our shop for free.

In any case of a return, items must be postmarked/shipped within 7 days of receipt. Thank you for your understanding.